Volume 9, Inc.

Chuck Aikens – President/CEO
Chuck Aikens leads the team of web marketing professionals at Volume 9. His career has uniquely combined technology, operational, and marketing skills into over 10 years of experience. His leadership provides the expertise, innovation, and strategic insight that are the foundation for the success of the company. When he’s not at the office, you’ll probably find him taking in a Rockies game or coaching his son’s football team. And his vacation spot of choice is none other than the beach.

Kathleen Steinmetz – Director, Business Development
Kathleen has been in sales & marketing since her career started dabbling in media, research and event planning. Her passion for Internet marketing began when she helped build an apartment search website from the ground up and she loves seeing the impact Search Marketing results can have on the sales, leads and traffic of clients. Originally from Wisconsin, she likes living Colorado for the changing seasons – particularly when the winter brings skiing and the summer brings hiking.

Marcell Aikens – Director, Operations
Marcell’s experience is second to none with over 25 years of knowledge in operations, human resources, PR, finance and office management. She keeps us ticking and has also caught our Internet fever. She has a true passion for putting our clients first and getting great results for them. She grew up in Michigan, but traveled south for warmer weather. She recently made the move to North Carolina where she traded Florida beaches for Appalachian mountains which suits her just fine as hiking and reading are much more comfortable where it’s cooler!

Steve Lamar – Director, Website & Technical SupportGrowing up in Delaware, little did Steve know that his life and career would drive him west to the Rocky Mountains. Although he majored in photography in college, he’s spent his career in the field of technology. From support specialist for a web design company to project manager for software development, he has honed his skills as a technically forward thinker and client service extraordinaire. These days, his photography skills come in handy for capturing the memories with his wife and two kids and he’s the resident home improvement man – no garden, deck or kitchen project is too big for Steve to tackle.

John Copeland – Director, Search Engine Optimization
As a senior SEO specialist with over six years in online marketing, John brings a wealth of experience in all things Internet to table. A strategist at heart, he makes content & link building work count! He’s come a long way with technology (his first job was a paper boy right here in Denver) and the recent addition of a Nook to his life means there is no stopping this avid reader. He spent his formative years on the golf course and most Saturdays, you’ll still find him there.

Kevin Mullen – Director, Client Services
Kevin Mullen is a true Colorado native, (yep! Born, raised and a CU grad). Kevin brings over two decades of customer management, business development and operations skills to the table, and he truly enjoys working on a successful business team and exceeding client expectations. Kevin is an avid golfer, but with four children (ages 10-14) you’ll likely find him watching sports instead of playing them.

Dave Young – Director, Technology
Dave heads up the development department and is an integral part of the team that creates, improves and launches our software systems. He started his career developing hardware and software for a military defense company and his passion for creating technology has fueled him ever since. A California native, he loves the outdoors whether it’s surfing, playing tennis or biking to work. And we recently discovered his bowling skills – make sure he’s on your team at the alley!

Mark Kutowy – Business Development & Account Manager
Mark joins the Volume 9 team with over 15 years as a marketing specialist for both small businesses and Fortune 500 companies. Mark got a real taste for business leadership when he co-founded and co-owned an SEO company in 1996. A born salesman, Mark’s greatest sales-related passion is being able to help his clients grow their businesses and enjoy success in any economic time. An adventurous soul, Mark enjoyed a shark diving trip while on his honeymoon in the Bahamas and cites that as one his favorite excursions to date.

Brian Smith – Senior Account Manager
Hailing from Montana, Brian fits right in with the Colorado scene. After a stint in the big city (Chicago, that is) as a market researcher, he finds himself deep in Google Analytics researching client’s search landscape. When he’s not helping clients understand their Search efforts and results, you’ll likely find him outdoors somewhere with his family – skiing, backpacking or just strolling through the neighborhood.

David Yarian – Senior Account Manager
David joined Volume 9 in 2010 as an account manager with 3 years of background in Internet Marketing including SEO & PPC accounts. A recent grad of CU, he’s applying his business degree and marketing experience to help Volume 9 clients make the most of their marketing dollars. Before embarking on his marketing career, David & his wife spent 8 months traveling in New Zealand and even though he’s back on this side of the equator, you’ll find his adventurous side continues in Colorado through rock climbing, skiing & hiking.

Amy van der Keyl – Account Manager
Amy van der Keyl is a recent Denver transplant. Hailing from the East Coast hubs of Philadelphia & NY, Amy brings experience in eCommerce online marketing and SEO to the V9 Account Management team. Amy was immediately hooked on the challenges of eCommerce, the constant interaction with clients and the daily learning opportunities so she hit the ground running and never looked back. Before landing in Denver, Amy enjoyed extensive travel over the years and cites Paris as the most beautiful city she has ever seen. All that travel left her with a keen palate and she can’t decide between mom’s home cooking and sushi for her favorite foods!

Drew Horst – Account Manager
Drew Horst joins the Account Management team at V9 with 3 years of experience in account management & search engine optimization. He jumped right in to the online marketing world after graduating college and started his career managing the creation of websites, SEO, Pay-Per-Click, social media marketing, and lead generation for clients. If you want to catch his attention, just drop any PA sports reference as he is an avid fan of the Eagles, Phillies, Flyers and Sixers and if you ever find a great Philly cheese steak in Denver, be sure to let Drew know!

Christie Aultz – Account Coordinator
A self-proclaimed military brat, Christie has over 20 years of experience in marketing and has worked with some of the biggest companies in the Denver area. Christie loves the challenge of solving problems and analyzing various marketing strategies to find the one that works best for each company. Born in Alaska, Christie has lived in Germany and notes Italy as one of the most amazing places she has ever been. An avid home cook and grill master, Christie enjoys spending time with her two wonderful daughters, Rachel and Stephanie.

Wes Hearn – PPC / Reporting Analyst
A recent arrival from the great state of Texas, Wes is our dedicated Analytics Specialist working with clients, account managers and the SEO specialists to provide data analysis about how users are finding websites and how they interact with the site once they are there. A scientist by degree, this numbers guy once drove the golf cart that picked up the balls at the driving range, but now he’s happy to just be out on the course as a player and apparently, he’s pretty good!

Lynn Fugaro – SEO Content Specialist
Born and raised in the New Jersey and New York area and having spent many years in West Virginia and South Carolina, Lynn has settled into Lakewood and brings over 6 years of Web Content Writing experience to the Volume 9 table. A former middle and high school English teacher, Lynn has always enjoyed technical writing and loves the challenge of writing Web content for several different clients—capturing their “voice” and generating traffic to their websites. After receiving a Master’s in Educational Administration, Lynn taught English on and off for several years. She moved to the Denver area in 2006 and has been writing Web sites ever since. When not writing content or evaluating SEO results, Lynn can be found playing Texas Hold ‘Em with friends or walking her beloved Maltese, Jake.

Nicole Castelblanco – SEO Account Coordinator
With over ten years of Web experience and her applied mathematics education, Nicole brings a variety of Content, SEO and Analytical skills to the Internet table at Volume 9. It’s no surprise that with her super friendly and enthusiastic personality, Nicole worked in the service industry for some time, but, for a more scientific change of pace, has been a Professional Research Assistant at University Hospital for seven years now. A Southern Cali girl at heart and an avid reader, Nicole is also an outdoor and indoor sports enthusiast citing rock climbing, snowboarding, in-line skating and yoga as just some of her favorite physical activities. Nicole has been traveling abroad since a young age and enjoyed her time in Greece a great deal. Her extensive exposure to other countries and cultures has provided Nicole a unique perspective and vast appreciation of the world around her.

Jack Kramer, Web Design
Jack Kramer brings decades of advertising design and graphic arts experience to the Volume 9 table. Jack’s vast experience in the graphic design business, combined with his education at the Art Institute of Colorado, brings new vision to the Volume 9 family. If your web site needs something to jazz it up or make it work more efficiently, Jack is the man to get it done. Another Colorado native, Jack now lives in Wheat Ridge and enjoys fly-fishing, golf and painting when he’s not troubleshooting web sites or creating brilliant web designs.

Josh Lewis – Website Promotion Specialist
A jack of all trades, Josh brings a diverse background of sales, operations, partner development and customer service to the team. These days he helps Volume 9 stay organized and manages the various moving parts for content & link building. Though he’s new to Search Marketing, his passion for learning the skill is contagious. This southern gentleman resides in Birmingham, Alabama with his wife and three kids. Parks, museums, playgrounds, and community volunteering take up much of his free time.

Dylan Taylor – Web Promotion Coordinator
Dylan brings extensive marketing and design experience to the Volume 9 family and is ready to put his knowledge and experience to work by helping businesses connect with their customers. He spent the first seven years of his career working for a litigation support company and then eventually opened his own branch in the Nashville area. Dylan has owned his own print and graphic design business and has also been the marketing director for a court reporting company in Birmingham. When not at the office, you can find Dylan on the racquetball court, in the gym, snowboarding the slopes, or hanging out with his yellow Lab, Jackson. Dylan and his wife, Carrie, are thrilled to welcome their daughter, Mila, to the family; Mila is an 18-month-old girl from the Democratic Republic of Congo in Africa.

Joy Smith – Fulfillment Team Leader
Versed in SEO copywriting and link building, Joy coordinates the building of links for our clients. From spreading the word through social sites to placing content, Joy is our go-to person for website promotion. Her artsy nature makes her a great fit for keeping up the caliber of creative content writing for clients. Outside of work, she is a busy mom to a preschooler, and when she can find the time, her artistic accomplishments include photography, painting and most recently interior decorating. Voila!

Heather Young – Fulfillment Coordinator
Heather is charged with coordinating fulfillment efforts for our link building and content services. Coordination combined with computers comes naturally for Heather as she worked as a Computer Support Liaison for a government contractor for 10 years. Prior to her desk job life, she was a Munitions Systems Specialist in the Air Force (this is code for assembled bombs!). When she’s not cheering on the Alabama Crimson Tide, she’s spending time with her daughter and husband, watching comedies or reading a good book.

Holly Borchardt – Fulfillment Coordinator
Holly Borchardt, a Texas native and admitted Cowboys fan, joined Volume 9 in 2011 bringing a wealth of work and real-world experience to the table. Holly has worked in a wide variety of fields and has over 12 years of Online Marketing Experience. She loves impacting the lives of others through her work and other passions like studying Scripture, exercising and spending quality time with her family. Holly even as event planning experience as her daughter recently got married!

Jill Fenton, Fulfillment Coordinator
Jill Fenton, from Decatur, Alabama, is a Volume 9 Tap Root team member with an interesting background and lots of skills to contribute to the company’s success. Jill holds bachelor’s degrees in Psychology and Sociology and has used her education and gifts to help battered women and victims of sexual assault by providing group and individual counseling. Jill has not only devoted a number of years to helping victims of violence; she has explored many other fields including film and video production, bookkeeping and even bird keeping. When not working on link building and other SEO strategies, Jill enjoys Yoga (especially when it’s led by her one of her kids), traveling with the family, and reading classic mysteries.